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Need Help? Contact our Support Team!

Our customers really appreciate the dedicated help of our support team. Here's how they rated our support in November 2021:

Our Support Team is available to assist you with:

  • General product & feature questions
  • Technical issues
  • Submission validation issues
  • All license-related requests
  • Update links & documentation requests
  • New feature or feature improvement ideas

Global Support Availability

Europe

Working Hours:
8 am - 5 pm CET Monday - Thursday
8 am - 4 pm CET Friday

Public Holidays:
- December 25, 2021
- December 26, 2021
- January 1, 2022
- April 15, 2022
- April 18, 2022
- May 1, 2022
- May 26, 2022
- June 6, 2022

North America

Working Hours:
8 am - 8 pm EST Monday - Friday

Public Holidays:
- December 24, 2021
- December 31, 2021
- January 1, 2022
- January 17, 2022
- April 15, 2022
- May 30, 2022




India

Working Hours:
10 am - 6 pm IST Monday - Friday

Japan

Working Hours:
10:00 am - 5:30 pm JST Monday - Friday

Please note that our offices are closed on holidays. We are available for you again on the following working day.

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