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Lorenz Privacy Statement

Basic Information

This Data Protection Statement aims to inform the users of this website about the extent and the purposes of data collection on behalf of LORENZ Life Sciences Group.

We take the protection of your data seriously and treat your data confidentially and according to regulations. Since there can always be changes to the Data Protection Statement through advances in technology, we recommend you check our Privacy Statement from time to time.

Website Access

It is in our legitimate interest (GDPR Art. 6 (1) f) to collect data about website access in the form of server logfiles. The server log includes the following information:

  • Page visited
  • Date and time of visit
  • Page referral
  • Browser name / type
  • Operating system used
  • IP address
Logging is used for security purposes to be able to track breaches. Unless we are investigating suspicious or criminal activity or assisting in a lawful investigation, we do not access those server log files to identify you.


We would like to use cookies to better understand your use of our website so we can improve your future experience. You can review and change your cookie settings at any time by clicking Adjust Cookie settings. If you log into LORENZ ID, the cookie "LORENZ ID" will be set to enable LORENZ ID specific content.

Processing of Personally Identifiable Information

The website owner processes personally identifiable information only insofar as necessary to provide services to you through LORENZ ID and our online shop.

Data processed for the purposes of using LORENZ ID:

  • Full Name
  • Email address
  • Address
  • Telephone number

You can use our website without giving us any information about yourself, provided you use neither LORENZ ID nor our online shop.

Additional information processed when using the online shop:

We are using an online payment provider for orders placed in our online shop. Information about the data processed by our payment provider CleverBridge AG can be found here:

These will include payment details, which could differ to the information stored in LORENZ ID.

Why is your data being processed?

Your data is only used to provide those services to you which you have subscribed to.

In the case of LORENZ ID, we will use your data to inform you about new product releases, monthly update summaries or other pieces of information. Please note that you will explicitly have to consent to receive these different categories of information, otherwise you will not be receiving them.

It is also necessary to process payment information for purchasing anything through our online store. This is necessary in order to perform the transaction. Your details will also be used to send to you instructions or license keys, where applicable, after you have purchased anything through our online store.

We will not use your data for any other purpose than stated above.

How is your data being processed?

Our marketing department will use the provided data to contact you with new information if you have given us consent to do that. For that purpose, our marketing department can access the information stored with the LORENZ ID.

Payment information will be shared with Cleverbridge AG, whose privacy policy is linked above.

For the purpose of delivering e-mails correctly, we disclose the above-mentioned personal data to external order processors with whom we work. These order processors are bound by the same data protection obligations as we are, and they are neither permitted to use your data for their own purposes nor to access it in any other way without permission.

Our external order processors carry out data processing, or have it carried out, in third countries. These transfers are legitimized by a regulatory instrument such as the current EU standard contractual clauses that conforms to the General Data Protection Regulation, guaranteeing that the same level of data protection applicable in the EU is maintained.

Contact form

If you contact us through our website, the information provided by you will be used to track your request and to get back to you as needed. We will not process your contact data for any other purpose.

Google Analytics

To optimize our service offering (cf. GDPR Art. 6 (1) f), we are using Google Analytics, which is offered and run by Google Inc. ( Google Analytics is using cookies and information stored in these cookies are transferred to Google servers.

Google is Privacy Shield certified:

We are using IP anonymization on this website. This is used to protect your data and to ensure no personally identifiable information is sent. The IP address of the user transmitted by the browser is not being combined with other user data stored by Google.

The order data processing agreement we have in place with Google Inc. states that Google uses the information collected to create reports about website usage and activity and is providing services connected to internet usage.

The data processed by Google is used to determine the usage of our online services by our users, for example for creating reports about activities on our website which we then use to improve our online offering.

You may block cookies using your browsers settings. It cannot be guaranteed that you will be able to use all functions of this website without allowing cookies.

You can also obtain an add-on from Google to deactivate Google Analytics:

Alternatively, you can click this link to prevent Google Analytics from collecting data about your usage of this website. If you click on this link, your browser will download an opt-out cookie, so your browser must allow saving cookies. If you are deleting your cookies regularly, you will need to download this cookie again to prevent Google Analytics from collecting data about your usage of this website.

Here you can find further information about data collection and usage by Google and their partners:

Newsletter subscription

If you have created a LORENZ ID, you can subscribe to our newsletters in which we will keep you informed about current events and offers. If you want to subscribe to our newsletter, you will need to enter a valid email address. If you subscribe to our newsletters, you consent to receiving the newsletters and the included information.

The newsletter is sent through:
LORENZ Archiv-Systeme GmbH
Eschborner Landstraße 75
60489 Frankfurt/Main

If you terminate your LORENZ ID or withdraw your consent to receiving the newsletter, the newsletter will no longer be delivered to you. If you terminate your LORENZ ID, all data stored about you will be deleted unless required according to GDPR Art. 6 (1).

User rights

You as a user have the right to request and receive information about which personal data has been processed about you. You also have the right of rectifying incorrect data and for restricting the processing of your data or deleting your personally identifiable information. If applicable, you also have the right to portability of your data. If you have any reason to suspect that your data has been processed illegitimately, you have the right to contact the regulatory authorities.

Deletion of data

Insofar as your wish is not in conflict with laws mandating the storage of data, you have the right to deletion of your data. All data stored by us will be deleted as soon as the purpose for which it was collected is no longer valid. If a deletion is not possible, because of laws mandating their storage, we will restrict the processing of data. Your data will then only be processed within the scope of fulfilling legal obligations.

Right to object

Users of this website may at any time make use of their right to object and object to the processing of their personally identifiable information. If you have any correction or want to request the deletion, restriction of processing or need information about the personally identifiable information stored about you or concerning the collection, processing and usage of your personally identifiable information, please do not hesitate to contact us at

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