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What is a Help Desk ID? | Close |
RMTrack is the LORENZ online 24/7 support portal. When you become a customer, you should have received RMTrack login credentials.
Entering your issues into RMTrack allows us to track all of your issues in one central system, and also respond to them as well. This gives you a 360 degree view of your issues and how and when they will be dealt with.