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Regulatory Account Manager (m/f/d)
Location: United States (Remote)
Responsibilities
- Oversee a diverse range of customers, from small businesses to large enterprises, with an emphasis on exceeding expectations for both the team and customers
- Bridge the sales and customer support teams to enhance customer satisfaction, foster loyalty, reduce churn, and deliver a fast time-to-value experience, ensuring customers remain active users of our products
- Act as the voice of the customer, advocating for their needs while aligning with the company's goals
- Resolve customer issues promptly to maintain a customer-centric team environment
- Establish and maintain open, transparent communication with customers, providing regular updates and progress reports to ensure their needs are consistently met
- Respond to customer needs, create proposals for add-on products and services, and support RFIs/RFPs
- Take on additional responsibilities for projects as needed
As a Regulatory Account Manager with LORENZ’s North American team, you will support LORENZ’s customers in the US and Canada
Requirements:
- Bachelor’s Degree
- Must be authorized to work in the US
- Must reside in the US (does not include CA, CO, IL, MD, NY, and WA residents)
- 2+ years of experience in a similar role within the pharmaceutical regulatory software space
- Fundamental knowledge of the life sciences regulatory operations landscape
- Exceptional project management abilities, including effective prioritization, delegation, multitasking, task management and meeting deadlines
- Strong interpersonal and communication skills (written, verbal, and listening) to establish trust with clients and team members
- Proactive self-starter with a positive attitude, comfortable working independently and collaboratively in a remote setting
- Tech-savvy and proficient in Microsoft Office suite of applications
- Minimum travel required: estimated up to 10%
We offer:
- Fully remote; work from home
- Flexible work schedule
- International work environment: We offer opportunities to work with customers and colleagues around the globe and travel the world to connect with end users at conferences and meetings
- Modern workstation set up: Brand new, high end laptop for each new employee
- Monthly home office and cellphone stipend
- Generous paid vacation which increases based on years of service and paid sick leave
- 10 paid public holidays annually
- Comprehensive health insurance plan: LORENZ covers 90% of employees' self-only insurance plans and 70% of employees' family insurance plans
- 401K match up to 4%
- Professional development stipend
- Employee referral bonus up to $5,000
- LORENZGives: Each employee receives $500 and 2 working days per year to donate to a charity of their choice
- Birthdays, holidays and work anniversary celebrations and so much more
LORENZ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
